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Customer Service Executive

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ID Oferta:

8641

Lugar:

Asunción, Asunción 

Categoría:

Administración
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Tipo de Puesto:

Tiempo completo

Publicado:

26/03/2020
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Descripción de la Oferta:

Our team

We are the Customer Service team at Binary.com. Our mission is to help users get the most out of Binary.com. We support customers and partners across products, countries, cultures, incomes, and identities. We also represent the voice of our users, advocate for them, and share our insights to inform Product Design, Development, and Marketing teams.

About us

Founded in 1999, Binary.com is a pioneer in online trading. We enable our customers to trade on world markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider.

A career at Binary.com offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology.

Your role

As a Client Support Executive at Binary.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. By delivering world-class customer service, you will forge client loyalty and promote business growth.

If you are a fresh graduate, you can still apply for this role, provided that you are passionate about helping clients and value competence, integrity, and teamwork.

Responsibilities

  • Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.

  • Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.

  • Respond to customer enquiries by phone, email, social media, and live chat daily.

  • Process applications and customer documentation according to relevant policies and regulations.

  • File records and documents of customer interactions according to existing guidelines.

  • Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.

  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers.

  • Perform regular testing on our products and services. 

  • Collaborate with customer support agents in different time zones to ensure optimum results and customer satisfaction.

  • Work from 11:00 am8:00 pm every weekday.

Minimum qualifications

  • Exceptional oral and written communication skills in Spanish and/or Portuguese

  • Proficiency in oral and written English

Preferred qualifications

  • University degree in marketing, computer science, or any related field

  • Practical experience in technical customer support

  • Experience in the financial services or IT industry

  • Proficiency in additional languages other than the ones stated above

Perks and benefits

  • Market-based salary

  • Annual performance bonus

  • Casual dress code

Location

Edificio Australia, ​Asunción

 
Empresa
BINARY Paraguay S.A Edificio Australia, Oficina 1 Calle Herib Campos Cervera y Tregnaghi Distrito de Stma, Trinidad Asuncion
Asunción, Paraguay
Sitio Web: www.binary.com
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Empresa


BINARY Paraguay S.A
Edificio Australia, Oficina 1 Calle Herib Campos Cervera y Tregnaghi Distrito de Stma, Trinidad Asuncion
Asunción, Paraguay
Teléfono: 0992 550 264
Sitio Web: www.binary.com

Customer Service Executive

col-narrow-left   

ID Oferta:

8641

Lugar:

Asunción, Asunción 

Categoría:

Administración
col-narrow-right   

Tipo de Puesto:

Tiempo completo

Publicado:

26/03/2020
col-wide   

Descripción de la Oferta:

Our team

We are the Customer Service team at Binary.com. Our mission is to help users get the most out of Binary.com. We support customers and partners across products, countries, cultures, incomes, and identities. We also represent the voice of our users, advocate for them, and share our insights to inform Product Design, Development, and Marketing teams.

About us

Founded in 1999, Binary.com is a pioneer in online trading. We enable our customers to trade on world markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider.

A career at Binary.com offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology.

Your role

As a Client Support Executive at Binary.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. By delivering world-class customer service, you will forge client loyalty and promote business growth.

If you are a fresh graduate, you can still apply for this role, provided that you are passionate about helping clients and value competence, integrity, and teamwork.

Responsibilities

  • Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.

  • Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.

  • Respond to customer enquiries by phone, email, social media, and live chat daily.

  • Process applications and customer documentation according to relevant policies and regulations.

  • File records and documents of customer interactions according to existing guidelines.

  • Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.

  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers.

  • Perform regular testing on our products and services. 

  • Collaborate with customer support agents in different time zones to ensure optimum results and customer satisfaction.

  • Work from 11:00 am8:00 pm every weekday.

Minimum qualifications

  • Exceptional oral and written communication skills in Spanish and/or Portuguese

  • Proficiency in oral and written English

Preferred qualifications

  • University degree in marketing, computer science, or any related field

  • Practical experience in technical customer support

  • Experience in the financial services or IT industry

  • Proficiency in additional languages other than the ones stated above

Perks and benefits

  • Market-based salary

  • Annual performance bonus

  • Casual dress code

Location

Edificio Australia, ​Asunción